6 Best CRMs for Small Business in 2024

Freshsales is considered the best overall CRM software for small businesses due to its mix of pricing and advanced tools. It offers a free version that includes core CRM features, making it accessible for small businesses with limited budgets. The premium tiers are also affordably priced, providing scalability as the business grows.

Some specific features that make Freshsales stand out for small businesses include:

1. Automated Workflows: Freshsales allows you to automate sales processes, reducing manual effort using conditions or event-based triggers. This can help small businesses save time and streamline their operations.

2. AI-Powered Contact Scoring: With Freshsales, you can quickly identify high-intent leads and prioritize your sales efforts accordingly. This feature can help small businesses focus their resources on the most promising prospects.

3. Predictive Deal Insights: Freshsales provides AI-powered insights to help you identify the best deals to focus on, enabling more effective sales strategies.

4. Customization: Freshsales offers a high degree of customization, allowing businesses to tailor the CRM to their specific needs.

5. Integrations: Freshsales integrates easily with other business tools, which is crucial for small businesses looking to centralize their operations.

6. Ease of Use: Freshsales is known for its user-friendly interface, making it easy for small businesses to adopt and use effectively.

7. Customer Support: Freshsales provides excellent customer support, which is important for small businesses that may not have dedicated IT resources.

In summary, Freshsales offers a powerful and user-friendly CRM solution that is well-suited for small businesses looking to streamline their sales processes and enhance customer relationships.

EngageBay's CRM software integrates advanced sales and marketing tools to benefit small businesses in several ways:

1. All-in-One Platform: EngageBay offers an all-in-one platform that includes marketing automation, CRM, and customer service tools. This simplifies operations for small businesses by having all necessary tools in one place.

2. Marketing Automation: EngageBay's marketing automation tools help businesses automate tasks like email campaigns, social media posting, and ad campaigns. This saves time and effort for small businesses.

3. CRM and Sales Tools: The CRM and sales tools provided by EngageBay help businesses manage customer data, track interactions, and close deals more efficiently. Features like contact management, deal management, and task automation make it easier for businesses to manage their sales processes.

4. Customization: EngageBay's platform is highly customizable, allowing businesses to tailor it to their specific needs. This flexibility is particularly beneficial for small businesses that may have unique requirements.

5. Affordability: EngageBay is designed to be affordable, which is a significant advantage for small businesses with limited budgets. The platform offers a free plan, and its paid plans are competitively priced.

6. Ease of Use: EngageBay is user-friendly, making it accessible for small businesses that may not have a dedicated IT team or extensive technical knowledge.

In summary, EngageBay's CRM software integrates advanced sales and marketing tools to help small businesses streamline their operations, save time and effort, and manage their customer relationships more effectively.