After its reputation went up in flames, Humane warns users its charging case may too
Has Humane issued a recall for the charging case, and if not, what measures are they advising customers to take?
Humane has not explicitly issued a recall for the charging case. However, the company is advising customers to immediately stop using and charging the Charge Case Accessory due to potential fire safety risks associated with certain battery cells supplied by a third-party vendor6. Humane is offering two months of its subscription service for free as consolation while they work to identify a new battery vendor. Customers are not being offered a replacement charging case or refund at this time.
How did Humane become aware of the potential fire safety risk associated with the AI Pin's charging case?
Humane became aware of the potential fire safety risk associated with the AI Pin's charging case after receiving a report of a "charging issue" that led to a quality issue with the battery cell supplied by a third-party vendor used in the Charge Case Accessory5. Upon investigation, the company found that "certain battery cells supplied by this vendor may pose a fire safety risk."
What specific problem did Humane identify with the battery cells in the AI Pin's charging case?
Humane identified a quality issue with the battery cells supplied by a third-party vendor for the AI Pin's charging case, which may pose a fire safety risk. The company received a report of a charging issue and decided to disqualify the battery supplier while they work to identify a new vendor to maintain their quality standards.