AI Is Changing the Way Enterprises Look at Trust: Deloitte & SAP Weigh In
What are SAP's policies for shipping AI products?
SAP has a policy that requires approval from the ethics committee before shipping any AI products. This ensures that the products adhere to the company's ethical standards. Additionally, AI products must be approved by quality gates and security counterparts, adding layers of process to ensure trustworthiness.
What are the financial benefits of earning customer trust?
Earning customer trust offers several financial benefits, including increased customer loyalty, higher customer lifetime value, and a positive impact on a company's revenue. Trusted companies also tend to have stronger financial results and better stock performance. Furthermore, employees of trusted employers are often more motivated, leading to improved overall business performance.
How does Deloitte define the "trust domain"?
Deloitte's "trust domain" is a system that helps organizations define trust as it applies to their specific needs and customers2. It is a part of their downloadable frameworks and contributes to establishing trustworthiness by combining competence, intent, rationale, motivation, and transparency in an organization's actions.