The Transportation Department released the complaint figures for the second half of 2023 on July 5, 2024. The department mentioned that it took until July to sort through the filings and compile the figures due to the high volume of complaints received.
The Transportation Department received nearly 97,000 consumer complaints in 2023, up from about 86,000 the year before. This is the highest number of consumer complaints about airlines since 2020.
In 2023, more than two-thirds of all complaints involved U.S. airlines, totaling 67,661 complaints. This is an increase from the previous year and highlights ongoing issues in the airline industry.