Amazon axes more than 100 customer service managers

Amazon has recently cut over 100 middle management positions in its customer service sector as part of an organizational restructuring. The layoffs affected managers in the U.S. and India, primarily in Level 5 and Level 6 positions, both in call centers and virtually. This move is part of a broader effort by CEO Andy Jassy to reduce costs and improve efficiency within the company.

The company stated that the restructuring aims to reduce the layers between customers and service leaders, impacting less than 1% of its global customer service workforce. Affected U.S. employees will receive pay and benefits for 60 days along with severance. This decision follows Amazon's strong first-quarter financial performance, indicating a strategic shift towards balancing significant investments with profitability.