Amazon’s AI shopping assistant rolls out to all users in the US
What inaccuracies were noted in Rufus's responses?
Rufus, Amazon's AI shopping assistant, has been noted to provide inaccurate responses regarding product information. For example, when asked about the battery life of a Samsung Galaxy Watch 6, Rufus stated it lasts 40 hours on a single charge but failed to mention that this is only true with the always-on display turned off. Additionally, Rufus has been found to provide information on topics unrelated to shopping, such as the US elections, which raises concerns about the chatbot's accuracy and limitations.
How does Rufus compare different products?
Rufus compares different products based on various criteria such as price, quality, features, and customer feedback1. It uses information from product listings, customer reviews, and community Q&As to provide objective and factual comparisons, helping customers make informed decisions when shopping on Amazon.
What type of questions can Rufus answer about products?
Rufus, Amazon's AI shopping assistant, can answer various product-related questions. It can provide information on product features, comparisons between items, recommendations based on needs or occasions, and details on specific products. Users can also ask about order status and general shopping advice. Rufus is trained on Amazon's product catalog, customer reviews, community Q&As, and information from the web.