American Airlines CEO promises action after race discrimination lawsuit
What new measures is American Airlines implementing?
American Airlines is implementing new training for staff, creating an advisory group, and evaluating policies over removing people from flights. The airline is also updating its process for handling customer allegations of discrimination or bias, reviewing operational manuals, and introducing new training to help staff recognize and address bias and discrimination.
How many passengers were removed from the flight in Phoenix?
Eight passengers were removed from the American Airlines Boeing 737 flight in Phoenix, Arizona, following a complaint about body odor. All of the passengers removed were Black men, leading to a lawsuit alleging racial discrimination. The airline has since taken measures to address the incident, including new staff training, creating an advisory group, and evaluating policies on removing passengers from flights.
What historical actions had the NAACP taken against American Airlines?
In 2017, the NAACP issued a travel advisory for American Airlines, warning Black passengers about potential discrimination they could face while flying on the airline1. The advisory was lifted in 2018 after American Airlines committed to implementing measures to prevent discrimination, such as creating a diversity, equity, and inclusion council.