Renee Sanchez called 911 for emergency assistance when her granddaughter was trapped in a Tesla Model Y after the car's 12-volt battery died. Firefighters were dispatched to help and used an ax to smash through a window to safely remove the child from the car.
Firefighters rescued the child from the Tesla Model Y by using an ax to smash through a window, as the 12-volt battery had died, making it impossible to open the doors. The child was safely removed from the car, but the event raises concerns about the lack of an easy way to open the car from the outside when the 12-volt battery loses power.
Renee Sanchez couldn't open the Tesla Model Y with her keys because the car's 12-volt battery, which powers the door locks and windows, had died. This prevented the phone key and car key from being able to unlock the doors.