British family says SunExpress airline kicked them off flight to Turkey over daughter's peanut allergy
Family Removed Over Allergy: Safety or Bias?
A British family was removed from a SunExpress flight due to concerns about their daughter's peanut allergy. The airline refused to make an announcement about the allergy, citing inability to ensure an allergen-free environment. The situation escalated when the father allegedly behaved aggressively after his request was denied, leading to their removal for safety reasons. The family incurred significant additional costs to book another flight.
What specific reason did SunExpress give for removing the Sollom family from the flight?
SunExpress removed the Sollom family from the flight due to the father's insistent behavior in asking other passengers to refrain from consuming nuts, despite the airline's policy of not making such announcements. The captain deemed it safest for the family not to travel on the flight, and the airline further stated that the father exhibited aggressive behavior towards the crew and tried to gain access to the cockpit.
How did SunExpress respond when Nick Sollom requested an announcement about his daughter's peanut allergy?
SunExpress's Response to the Request
SunExpress declined Nick Sollom's request for an announcement to be made about his daughter's peanut allergy. The airline explained that it does not make such announcements because it cannot guarantee an allergen-free environment on its flights or prevent other passengers from bringing food items containing allergens onboard. This policy led the captain to decide that it would be safest if the Sollom family did not travel on the flight. Additionally, the airline mentioned that Sollom exhibited aggressive behavior after being informed of the decision, which they could not tolerate as it compromised the safety of the crew and other passengers.