Car dealerships in North America revert to pens and paper after cyberattacks on software provider
What triggered the recent disruptions at North American car dealerships?
The recent disruptions at North American car dealerships were triggered by back-to-back cyberattacks on CDK Global, a software company used widely in the auto retail sales sector2. The attacks led to an outage that impacted operations, causing delays at dealerships and vehicle orders to be written up by hand. The restoration process is expected to take several days to complete.
How many retail locations does CDK Global serve across North America?
CDK Global serves more than 15,000 retail locations across North America. The company provides software technology to dealers, helping with day-to-day operations such as facilitating vehicle sales, financing, insurance, and repairs2.
What are the expected timelines for restoring CDK Global's services?
CDK Global expects the restoration process of its services to take "several days" following cyberattacks on the company. The software provider, which serves over 15,000 retail locations in North America, was hit by back-to-back cyberattacks, leading to an outage that has impacted operations at car dealerships across the U.S. and Canada.