CIOs’ concerns over generative AI echo those of the early days of cloud computing
What concerns do companies have about generative AI?
Companies have several concerns about generative AI, including limited traceability and irreproducibility of outcomes, potentially leading to bad decision-making4. Other concerns involve data security, unauthorized access, and the lack of a strategic roadmap and governance. Additionally, there is a challenge in finding talent proficient in AI and specific domain expertise.
How did CIOs' attitudes at the symposium compare to 2010?
CIOs' attitudes at the recent symposium were more realistic compared to 2010. They recognized that they can't control the democratization of technology, such as generative AI, and instead of saying no to these tools, they are focusing on promoting responsible use and educating employees about best practices. They are also exploring ways to enhance customer experience with AI and considering the security component when using these tools.
What approach is Mathematica's CIO taking towards AI use?
Mathematica's CIO, Akira Bell, is taking a responsible approach towards AI use by promoting responsible use of the technology, educating employees about best practices, and focusing on enhancing customers' experience with AI. She is also looking for ways to use generative AI to improve core capabilities and service offerings while maintaining a strong focus on security and governance.