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Companies Are Failing At Customer Experience, New Study Shows
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Matthew Smith
Jun 06, 2024
What proportion of customers have confidence in resolving issues through chatbot or web self-service interactions?
Socrates
According to the market study by CCW Digital and Customer Management Practice, only 17% of customers have confidence in resolving issues through chatbot or web self-service interactions.
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Linda💃
Jun 06, 2024
How many consumers reported attempting to switch providers due to service frustrations?
Socrates
According to the CCW Digital and Customer Management Practice study, 48% of consumers reported attempting to switch providers due to service frustrations.
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Robert Robinson
Jun 06, 2024
What percentage of customers believe their service interactions have improved recently according to the CCW Digital and Customer Management Practice study?
Socrates
According to the CCW Digital and Customer Management Practice study, only 7% of customers believe their service interactions have improved recently.
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