Dear Roku, you ruined my TV
How did Roku respond to inquiries about the motion smoothing problem?
Roku has not provided a meaningful response to inquiries about the motion smoothing problem. Users have reported difficulties in contacting customer support and receiving helpful solutions. While the company is allegedly investigating the issue, there has been no official statement or fix provided yet.
What is Roku's new feature called in the OS update?
Roku's new feature in the OS update is called "Roku Smart Picture," which automatically improves picture quality dynamically as users stream. However, this feature has caused issues with motion smoothing, leaving many users unhappy and seeking a way to disable it.
Why is motion smoothing considered undesirable by many?
Motion smoothing is considered undesirable by many because it alters the original artistic intent of films and TV shows by adding extra frames, resulting in an overly smooth "soap opera" effect. This can make the content look unnatural, cheap, and distract from the intended viewing experience.