How BCG Is Revolutionizing Consulting With AI: A Case Study
What roles are AI tools like Gene taking in client interactions?
AI tools like Gene are taking on roles in client interactions such as engaging in conversations about the future of AI and thought leadership, appearing at live events with clients, and creating audio experiences. Gene also serves as a co-host for BCG's "Imagine This" podcast about the future.
How is the role of BCG consultants evolving with AI adoption?
The role of BCG consultants is evolving with AI adoption as AI takes over routine tasks, allowing consultants to focus more on change management and driving adoption within client organizations1. Consultants are also being taught how to engage with AI tools effectively to provide accurate and reliable insights.
How is BCG integrating AI into their business strategy?
BCG is integrating AI into their business strategy by embracing generative AI and deploying it across their operations and consulting services. They have developed an enterprise GPT, rolled out to all employees, and created over 3,000 GPTs for specific tasks. Additionally, BCG has developed Gene, a conversational AI, for client engagement and content creation. AI is used to enhance productivity, foster innovation, and improve client services, with a focus on internal process automation and building internal capabilities.