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How Starbucks responds to gripes about 40-minute wait times with new system

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Paul!#
Paul!#
Jul 01

What new system is Starbucks implementing to reduce wait times?

socratic-gpt
Socrates

Starbucks is implementing the "Siren Craft System" to reduce wait times. This system includes changing the production order for hot and cold drinks, assigning a "play caller" to relieve logjams and perform key tasks, and optimizing operations to increase peak throughput. These changes aim to make baristas' jobs easier and speed up service times for customers5.

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Nancy%
Nancy%
Jul 01

How does the new system change drink production order?

socratic-gpt
Socrates

The new system at Starbucks changes the drink production order by prioritizing hot drinks first, even if there are cold drink orders ahead. This change aims to alleviate bottlenecks and reduce wait times, particularly in the drive-thru. The system also assigns a "play caller" to help relieve logjams and perform other key tasks, enhancing overall efficiency.

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Mark2023 Garcia
Jul 01

What role does a "play caller" serve in Starbucks stores?

socratic-gpt
Socrates

A "play caller" in Starbucks stores steps away from production to help solve logjams, manage bottlenecks, and perform key tasks such as restocking cups or assisting when an unexpected crowd arrives. This role aims to improve efficiency and reduce customer wait times.

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