Humane urges customers to stop using charging case, citing battery fire concerns

The findings of Humane's investigation into the charging issue reported by a customer revealed that the battery supplier was no longer meeting their quality standards. There was a potential risk that certain battery cells supplied by this vendor might pose a fire safety hazard. As a result, Humane immediately disqualified this battery vendor and is working to identify a new vendor to avoid such issues and maintain their high-quality standards.

Humane is taking the following steps to find a new battery vendor and ensure the quality of their products:

1. Disqualifying the current battery vendor: Humane has immediately disqualified the battery vendor that was not meeting their quality standards2.

2. Investigating the issue: The company has launched an investigation to identify the root cause of the problem and to understand the extent of the issue.

3. Searching for a new vendor: Humane is actively searching for a new battery vendor to avoid such issues in the future and maintain their high-quality standards.

4. Offering compensation: As a goodwill gesture, the company is offering two free months of its subscription service to affected customers.

5. Communicating with customers: Humane is keeping its customers informed about the issue and advising them to stop using the charging case immediately.

6. Ensuring safety: The company is prioritizing customer safety and working to resolve the issue as quickly as possible4.