Humane warns AI Pin owners to “immediately” stop using its charging case

Humane has communicated the safety issue with the charging case to its customers through an email, which was also shared by The Verge. In the email, the company asked customers to immediately stop using and charging the Charge Case Accessory due to an issue with certain battery cells. The company stated that it had identified a quality issue with the battery cell supplied by a third-party vendor and had disqualified the vendor while it works to find a new one4. The email also mentioned that the issue is isolated to certain battery cells used in the Charge Case Accessory and does not affect the AI Pin, Battery Booster, or Charge Pad5. As recompense, the company is offering two free months of its subscription service.

It appears that Humane has not communicated the battery issue through any other channels, such as its website or social media accounts.

Humane is taking the following steps to find a new supplier for the battery cells:

1. The company has "disqualified" the current vendor supplying the problematic battery cells and is actively searching for a new supplier.
2. Humane is conducting an investigation to identify the root cause of the quality issue and to ensure that the new supplier meets their quality standards.
3. The company is offering two free months of its subscription service to affected customers as a recompense for the inconvenience caused.
4. Humane has committed to sharing additional information with its customers once the investigation is concluded.

By taking these steps, Humane aims to address the safety concerns and maintain its high-quality standards for the AI Pin and its accessories.