‘I can’t get paid.’ Cyberattack affecting car dealerships brings chaos for sellers, buyers and workers
How are dealerships managing without CDK's software?
Dealerships are managing without CDK's software by resorting to manual processes, such as using pen and paper to record transactions and customer information. Some dealerships have reverted to paper methods to conduct business, while others are using alternative software providers. However, the transition to these manual processes has resulted in longer wait times, delays, and missed opportunities for sales and customer service.
What caused CDK Global's systems outage?
CDK Global's systems outage was caused by a cyberattack, impacting nearly 15,000 car dealerships across North America. The company shut down its systems as a precautionary measure while investigating the incident. Although some dealerships have resumed operations, the outage has led to significant disruptions and losses for the automotive industry.
What progress has CDK made in resolving the outage?
CDK Global has made progress in restoring its systems after a cyberattack caused a software outage affecting nearly 15,000 car dealerships in North America. The company has successfully brought a small initial test group of dealers live on the Dealer Management System (DMS) and is working on restoring additional applications, such as customer relationship management and service solutions. However, the company does not expect all dealers to be back online before June 30.