The CDK Global system outage was caused by two cyberattacks on June 19, which led the company to shut down its services indefinitely5. This affected thousands of dealerships across the U.S. and Canada. The company is still investigating the incidents and has not yet confirmed who was behind the attacks.
Dealerships are using pen and paper to process purchases, manually recording inventory parts, and sending customers to local offices to register their cars in person after purchase. Some dealerships are also using handwriting to write up orders and switching to manual processes to serve customers.
The CDK outage has affected approximately 15,000 car dealerships across North America, causing significant disruptions to their operations and services provided to customers. The outage was caused by back-to-back cyberattacks on CDK Global, a company that provides critical software for managing auto customers and their vehicles.