‘Oh no, these are 4 for $12’: Dollar General customer sees Mountain Dew on sale but young cashier can’t figure out how to enter sale
What was the customer initially overcharged for at Dollar General?
The customer was initially overcharged for a pack of Mountain Dew at Dollar General. He bought four packs, which were on sale for four for $12, but the cashier charged him for an extra pack, making his total around $24 instead of the expected $18.
How did another Dollar General employee get involved in the situation?
Another Dollar General employee got involved in the situation when the customer and the cashier were unable to resolve the issue of the extra Mountain Dew pack being charged. The customer asked for assistance from the other employee, who initially did not understand the problem. Eventually, the customer took the employee outside to his truck to show the actual number of Mountain Dew packs he had, and the employee then understood and allowed him to take the fifth pack.
What was the customer's reaction upon realizing the overcharge?
The customer initially thought something was wrong with the total cost but decided not to make a fuss over $5. However, upon further inspection of the receipt, he realized he was overcharged for an extra pack of Mountain Dew. He then went back into the store to address the issue and eventually left with the extra pack he had already paid for.