Patelco Credit Union ransomware attack halts banking services for nearly half a million members
What services were affected by the Patelco ransomware attack?
The Patelco ransomware attack affected online banking, mobile app, direct deposits, transfers, and debit and credit card transactions. As a result, nearly half a million members lost access to these banking services. The credit union proactively shut down some of its day-to-day banking systems to contain and remediate the issue.
Are Patelco ATM services still available to members?
Yes, Patelco ATM services are still available to members. Despite the ransomware attack, members can still access cash from ATMs. However, it should be noted that many customers reported they could only withdraw $500. Patelco has advised its customers to seek help at Patelco branches, its call center, and its "Live Chat" function online, although it warned the wait times are longer than usual.
What is the current status of Patelco's website and mobile app?
Patelco's website and mobile app are still not functioning as of 3:30 p.m. on Monday. The credit union's online banking, mobile app, direct deposits, transfers, and debit and credit card transactions were halted due to a ransomware attack over the weekend. Cash withdrawals and deposits are available at Patelco ATMs and at 30,000 shared branch ATMs in the U.S.