Singapore Airlines turbulence victims offered thousands by firm
How much compensation is Singapore Airlines offering to passengers with minor injuries versus those with more serious injuries?
Singapore Airlines is offering compensation to passengers who experienced minor injuries in the form of US$10,000. For passengers who sustained more serious injuries, the airline is offering an advance payment of US$25,000 to address their immediate needs6. Further discussions will take place to meet their specific circumstances.
What measures has Singapore Airlines taken to address the immediate needs of passengers following the turbulence incident on flight SQ 321?
Singapore Airlines has taken several measures to address the immediate needs of passengers following the turbulence incident on flight SQ 321. These include:
-
Offering compensation to injured passengers: The airline will pay $10,000 to those who sustained minor injuries and provide an advance payment of $25,000 to those with more serious injuries to address their immediate needs. Further discussions will be held to meet their specific circumstances.
-
Full fare refund: The company offered a full fare refund to all passengers on the flight, including those who did not suffer any injuries.
-
Delay compensation: Passengers will receive delay compensation in accordance with European Union or United Kingdom regulations.
-
Immediate expenses coverage: Singapore Airlines offered S$1,000 to all passengers to cover their immediate expenses.
-
Assistance for loved ones: The airline arranged for loved ones to fly to Bangkok, the location where passengers were being treated, where requested.
These measures demonstrate Singapore Airlines' commitment to addressing the needs of passengers affected by the turbulence incident and ensuring their safety and well-being.
What was the cause of the severe turbulence experienced by Singapore Airlines flight SQ 321?
The cause of the severe turbulence experienced by Singapore Airlines flight SQ 321 was rapid changes in gravitational force and an altitude drop of around 178 feet (54 meters) over 4.6 seconds. The flight encountered these conditions while flying over the Irrawaddy Basin in Myanmar. The turbulence was likely caused by an updraft and developing convective activity in the area.