Sonos draws more customer anger — this time for its privacy policy
What concerns have been raised by customers and privacy advocates regarding the updated privacy policy of Sonos?
Customers and privacy advocates have raised concerns regarding the updated privacy policy of Sonos due to the removal of a key line. The updated policy no longer contains the sentence, "Sonos does not and will not sell personal information about our customers." This pledge is still present in other countries, but it's nowhere to be found in the updated US policy. This change has led to concerns about Sonos potentially selling customer data and has added to the distrust some customers are feeling towards the company after the unsteady performance of the new Sonos app.
How has the removal of two-factor authentication in the web app impacted user security and perception of Sonos's commitment to customer privacy?
The removal of the two-factor authentication (2FA) in the Sonos web app has raised concerns among users about their security and the company's commitment to customer privacy. The absence of 2FA makes it easier for malicious actors to gain access to Sonos devices with just an email address and password, increasing the risk of unauthorized access6.
Customers are already expressing frustration with the new Sonos app's performance, and the removal of the 2FA has added to the growing list of concerns. Some users view this as another poor decision from the company's leadership, impacting their trust in the brand.
Additionally, Sonos has recently made changes to its privacy policy, removing a key line that stated, "Sonos does not and will not sell personal information about our customers." This change has further fueled customer dissatisfaction and doubts about the company's dedication to protecting user data.
In summary, the removal of 2FA in the Sonos web app has not only increased potential security risks for users but has also negatively impacted customers' perception of Sonos's commitment to privacy and security.
How does the removal of the statement "Sonos does not and will not sell personal information about our customers" from the US privacy policy differ from policies in other countries?
The removal of the statement "Sonos does not and will not sell personal information about our customers" from the US privacy policy differs from policies in other countries as the pledge is still present in those countries. This change has caused concerns among customers, as they view it as a poor decision from the company's leadership, especially after the issues they faced with the new Sonos app's unsteady performance. The updated US policy no longer contains the sentence that was present in the 2023 privacy policy, while it is still present in other countries' policies.