Sonos Said Rolling Out Widely Criticized App Redesign Took 'Courage'

Sonos recently launched a major redesign of its app, aiming to create a more personalized listening experience with a customizable home screen. However, the update, which was initially announced in April and just went live, has been met with significant criticism for removing key features and introducing bugs. Users have reported issues such as missing functionalities for song queue editing, playlist management, and setting alarms, as well as slower performance and less accessible system controls.

In response to the backlash, Sonos acknowledged the complaints but defended the redesign as a courageous step necessary for future innovations. The company expressed commitment to reintroducing the missing features and making further enhancements in the coming months. Despite the initial negative reception, Sonos views the update as a foundational change that will support new advancements and improve user experience over time.