Tesla loses its EV quality edge as repair problems continue to plague the market
How many problems per 100 vehicles did Tesla's BEVs have in 2024?
Tesla's BEVs had 266 problems reported per 100 newly sold or leased vehicles in 2024, according to the J.D. Power's 2024 U.S. Initial Quality Study. This is the same as the average for traditional carmakers' BEVs.
What caused customer dissatisfaction with Tesla's new models?
Tesla's new models faced customer dissatisfaction due to the removal of traditional feature controls, such as turn signals and wiper stalks, as indicated by the J.D. Power's 2024 U.S. Initial Quality Study. This change led to a negative response from customers, causing Tesla's ranking to drop in the annual survey.
What study reported Tesla's quality decline in electric vehicles?
The 2024 U.S. Initial Quality Study conducted by J.D. Power reported Tesla's quality decline in electric vehicles. The study found that Tesla's battery-electric vehicles and those of traditional carmakers had the same number of problems reported, 266 per 100 vehicles. This marks a decline in Tesla's quality as it previously outperformed the electric vehicles of legacy automakers in the annual survey. Customer dissatisfaction with the removal of traditional feature controls, such as turn signals and wiper stalks, contributed to this decline.