Gabriella attributed transgender comments and derogatory remarks about being a bigot to Jenna Longoria.
United Airlines claimed that Longoria and her family were denied boarding "following a discussion about having too many carry-on items." However, Longoria vehemently denied this and believes the incident occurred due to her accidentally misgendering a flight attendant.
The final decision regarding Jenna Longoria's removal was provided by a United Airlines official named Gabriella, who explained that the captain decided to remove Longoria and her family from the flight.