During the rescue operation, the toddler was initially okay, but as the firemen arrived and started breaking the window, she became scared and started crying. The situation was distressing for the child, but the firefighters managed to calm her down by giving her a little fire hat after they pulled her out of the Tesla.
Renee Sanchez realized her Tesla's battery was dead when she closed the door after loading her 20-month-old granddaughter into the car seat for a trip to the Phoenix Zoo. She found that her phone key and card key wouldn't open the car, and the car was unresponsive. The 12-volt battery that powers the car's electronics had died without warning, which is an issue Tesla drivers are supposed to receive three warnings for, but Sanchez didn't receive any.
The firefighters, upon arriving at the scene, attempted to unlock the Tesla car with the hidden latch on the driver's side armrest, which manually unlocks the door when the Tesla battery that operates electronics dies. However, they were unsuccessful. As a result, they had to break a window with an ax to rescue the toddler. To prevent the glass from flying, they first covered the window with tape. A firefighter then climbed through the window and pulled the little girl free. They even gave her a little fire hat to calm her down.