Vodafone AI Virtual Assistant Tackles Complex Customer Issues
What is Vodafone's SuperTOBi virtual assistant designed for?
Vodafone's SuperTOBi virtual assistant is designed to handle complex customer queries faster, interpret entire sentences, and provide personalized support2. It interacts using natural-sounding language and can automatically transfer queries to relevant staff. SuperTOBi is part of Vodafone's broader efforts to enhance and revolutionize customer experiences.
How does SuperTOBi differ from the previous TOBi chatbot?
SuperTOBi, the new generative AI-powered virtual assistant from Vodafone, is a significant upgrade from its predecessor, TOBi. Unlike TOBi, which could only answer simple questions based on a few key words, SuperTOBi can interpret entire sentences and phrases, allowing it to respond faster and more accurately to complex customer enquiries6. It also engages in more natural conversations with customers, providing a more personalized experience. If SuperTOBi cannot answer a question, it automatically transfers the query to a person who can.
Which technology powers the SuperTOBi virtual assistant?
SuperTOBi, Vodafone's new customer-focused virtual assistant, is powered by generative AI technology from OpenAI models, which are available through Microsoft's Azure OpenAI service. This technology allows SuperTOBi to interpret entire sentences and provide faster, more personalized responses to complex customer queries compared to traditional chatbots.