Walmart shopper slammed as 'thief' for not scanning his items in viral video — but insists he was doing his job

Spark delivery drivers use their phones to facilitate the process of collecting items for customers at Walmart. The drivers receive the customers' orders through a phone app. As they shop for the items in the store, they scan each item using their phone's camera. This scanning process is done within the app. Once they have collected all the items on the list, instead of scanning each item at the self-checkout kiosk, Spark workers scan a code from their phone. This code allows them to proceed with bagging the items without needing to scan them again. In essence, the phone and the app serve as a means to streamline the shopping and checkout process for Spark delivery drivers.

Spark workers follow a specific procedure at the checkout, as explained by Bill Astle in his response to the allegations. Instead of scanning each item at the kiosk, Spark delivery drivers are given the items that customers want via a phone app. As they shop, they scan the items in the app using their cameras. When they reach the register, they scan a code off their phone, which allows them to bag the items without scanning each item individually. This was the process taking place when Astle was filmed, leading to the viral accusation of theft.