The dealership staff member acknowledged that the model was known for having engine problems but claimed that a recall for all affected cars would be too expensive for Kia. The staff member also offered what they claimed was an "amazing deal" on a 2021 Kia, which the TikToker found unacceptable given their recent experience.
The dealership offered @croissantwoman an "amazing deal" on a 2021 Kia for $25,800, which she found unacceptable given their recent experience with their 2014 Kia Sorento breaking down and the dealership's lack of surprise at the issue, attributing it to the model being known for having engine problems.
Common reliability issues mentioned for Kia vehicles include engine problems, particularly in the Kia Sorento model, as well as issues with the motor suddenly stopping while driving2. Other concerns raised by Kia owners and drivers include faulty door lock actuators, unexpected airbag control unit problems, steering issues, and brake problems6.