The cause of the widespread Xbox outage is not clear. Xbox Live experienced a major outage that prevented players from connecting to Xbox Live, playing online games, downloading games, or using other services for several hours. The issue seemed to have started around 2PM ET. Xbox said it was aware of the problem and started investigating, but it's still not clear what caused the hours-long outage.
The Xbox Live issues began around 2PM ET on July 2nd, 2024, with Downdetector reports starting to rise at that time1. The outage prevented players from connecting to Xbox Live, playing online games, downloading games, or using other services.
The Xbox outage lasted for several hours, with issues beginning around 2PM ET and the service being restored around 9PM ET. The exact duration is not specified, but it was at least seven hours long.