The cause of the Xbox Live major outage is not mentioned in the provided information. Microsoft acknowledged the issue and investigated it, but no specific cause was given.
Xbox Live first reported the outage around 2:07 p.m. ET on Tuesday, according to Microsoft's Xbox Status support page.
Xbox Live was offline for several hours on Tuesday due to a major outage. The issue was first reported around 2:07 p.m. ET and affected users' ability to sign in to their Xbox profiles, preventing them from playing games on their consoles. The service was eventually restored on Tuesday evening, as confirmed by Xbox Support on X.