You won't want to pay off your phone early after T-Mobile's next policy change
How did T-Mobile previously handle early device payoff and promotional credits?
Previously, T-Mobile allowed customers to pay off their devices early and still maintain their promotional credits5. These credits were then applied to their account for the duration of the contract. This flexibility allowed customers to free up their credit lines for new devices while continuing to benefit from the promotion. However, starting from July 1, 2024, T-Mobile will require customers to maintain their line of service and Equipment Installment Plan (EIP) to receive promotional credits4.
What change is T-Mobile implementing on July 1, 2024?
T-Mobile is implementing a new policy on July 1, 2024, that requires customers to maintain their line of service and Equipment Installment Plan (EIP) to receive promotional credits1. Previously, customers could pay off their devices early and still receive the credits. This change may impact customers who prefer to pay off their devices early, potentially preventing them from taking advantage of the promotional offers. The reason for this change is unclear, but it may be related to the introduction of the GoG5 Next plan and the recent acquisition of Mint Mobile.
Why might T-Mobile's new policy upset customers who pay off devices early?
T-Mobile's new policy might upset customers who pay off devices early because they will no longer receive the full bill credits over the 24-month period if they pay off their devices early3. Customers will need to maintain their line of service and EIP to receive promotional credits3. This change could be an attempt to prevent customers from buying promotional devices, paying them off, and then selling them or switching to another carrier. The new policy applies only to devices purchased on or after July 1, 2024.